Privacy Policy

How we protect and handle your personal information

Information We Collect

We collect information you provide directly to us, such as when you:

  • Create an account or make a booking
  • Contact us for support or inquiries
  • Subscribe to our newsletter
  • Participate in surveys or promotions

This may include your name, email address, phone number, payment information, and travel preferences.

How We Use Your Information

We use the information we collect to:

  • Process and manage your bookings
  • Provide customer support and respond to inquiries
  • Send you important updates about your trips
  • Improve our services and website
  • Send marketing communications (with your consent)
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who help us operate our business
  • To comply with legal requirements
  • To protect our rights and prevent fraud
  • With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • SSL encryption for data transmission
  • Secure payment processing
  • Regular security audits
  • Employee training on data protection

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict processing of your information
  • Data portability
  • Withdraw consent for marketing communications

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your data during such transfers.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Last Updated: October 25, 2023

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

📧 privacy@tujibambe.com

📞 +254 700 123 456

📍 Nairobi, Kenya